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Public offer
Basic concepts:
Site visitor is a person who came to the site prestige-firma-pz.com without the purpose of placing an Order.
User is an individual, a site visitor who accepts the terms of this Agreement and wishes to place Orders in the Kuvykina Prestige online store.
Buyer - a person who has accepted a public offer under the terms of this offer, places orders and purchases goods from IP Kuvykina Elena Yurievna, which are presented on the website prestige-firma-pz.com, for their personal, household and other needs not related to business activities .
Seller - Individual entrepreneur Elena Yuryevna Kuvykina, TIN 760803235399 OGRNIP 307760805100041, registration address: 152020 Yaroslavl region.
Pereslavl-Zalessky, st. Konnaya, 5, apt. 7
Online store is the official online store of the Seller, IP Kuvykina Elena Yurievna, located at the Internet address prestige-firma-pz.com, where the Products offered by the Seller for purchase are presented, as well as the terms of payment and delivery of the Products to Buyers.
Website – prestige-firma-pz.com.
Product - clothing, bedding sets, accessories and other goods presented for sale on the Site.
Order - a duly completed and placed request of the User, the Buyer (the corresponding fields on the website are filled in in the section “Basket”, “Checking out an order”) for the purchase and delivery to the address specified by the User, the Buyer / through self-pickup of the Products selected on the Site.
Acceptance - the Buyer placing an order for the Goods in accordance with the terms of the Public Offer.
1. General Provisions
1.1. The Seller sells Goods through the online store at
prestige-firma-pz.com.
1.2. By ordering Goods through the online store, the User agrees to the terms of sale of Goods set out below (hereinafter referred to as the Terms of Sale of Goods). In case of disagreement with this Public Offer, the User must immediately stop using the service and leave the site prestige-firma-pz.com.
1.3. These Terms of Sale of Goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Art. 435 and paragraph 2 of Art. 437 of the Civil Code of the Russian Federation. Relations in the field of consumer rights protection are regulated by the Civil Code of the Russian Federation, the Law “On the Protection of Consumer Rights”, the Decree of the Government of the Russian Federation “On approval of the Rules for the sale of goods by remote means” and other federal laws and legal acts of the Russian Federation adopted in accordance with it.
1.4. The public offer can be changed by the Seller unilaterally without notifying the User/Buyer. The new version of the Public Offer comes into force after its publication on the Site and applies to any Order made after publication, unless otherwise provided by the terms of this Public Offer.
1.5.1. The public offer is recognized as accepted by the Site Visitor/Buyer from the moment the Buyer places an Order without authorization on the Site, as well as from the moment the Buyer accepts the Order through the “Order Form” page of the Site, which opens when going to the “Place an order” page in the Cart section.
1.5.2. The agreement concluded on the basis of the Buyer’s acceptance of this offer is an adhesion agreement to which the Buyer joins without any exceptions and/or reservations.
1.5.3. The fact of placing an order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of this Agreement. The Buyer who purchased the goods in the Seller’s online store (placed an order) is considered as a person who has entered into a relationship with the Seller under the terms of this Agreement.
1.6. The retail purchase and sale agreement is considered concluded from the moment the Seller issues to the Buyer a cash receipt or sales receipt or other document confirming payment for the goods.
1.7. By informing the Seller of his e-mail (email address) and telephone number, the Site Visitor / Buyer agrees to the use of these means of communication by the Seller, as well as third parties attracted by him for the purpose of fulfilling obligations to Site Visitors / Buyers, for the purpose of sending out advertising and informational in nature, containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information directly related to the fulfillment of the Buyer’s obligations under this Public Offer.
1.8. By placing an Order, the Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.
1.9. The buyer can place an order in the online store at prestige-firma-pz.com 24 hours a day, 7 days a week, except during periods of routine maintenance or technical failures.
1.10. The addresses and operating hours of the pick-up point, as well as the conditions for making a return, are available on the website prestige-firma-pz.com in the sections “Delivery and payment” and “Exchange and return”.
1.11. All text information and graphic images of goods posted on the Site are the property of the Seller or its counterparties. Viewing information or printing pages of the Site is permitted for personal use only.
2. Item
2.1. The subject of this Public Offer is to provide the User with the opportunity to purchase for personal, family, household and other needs not related to business activities, Products presented in the online store catalog at prestige-firma-pz.com by purchasing the Product.
2.2. This Public Offer applies to all types of Products and services presented on the Site, as long as such offers with descriptions are present in the online store catalog.
3. Product and purchase procedure
3.1. Registration on the Site is not mandatory to place an Order.
3.2. The Seller is not responsible for the accuracy and correctness of the information provided by the User when ordering goods.
3.3. Communication between the User/Buyer and managers and other representatives of the Seller must be based on the principles of generally accepted morality and communication etiquette. The use of obscene words, swearing, offensive expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed, is strictly prohibited.
3.4. If the Goods ordered by the Buyer are not in the Seller’s warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer’s Order by notifying the Buyer by sending an appropriate email to the address specified by the Buyer during registration. The photographs accompanying the Product are simple illustrations of it and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not purport to be exhaustive and may contain typographical errors. To clarify information on the Product, the Buyer must contact the Seller through the feedback system specified in the “Contacts” section.
3.5. In case of cancellation of a fully prepaid Order, the cost of the canceled Product is returned by the Seller to the Buyer in the manner in which the Product was paid for.
3.6. The Buyer’s order is processed in accordance with the procedures specified on the Site in the “Basket” section.
3.7. The Buyer bears full responsibility for providing incorrect information, which results in the Seller’s inability to properly fulfill its obligations to the Buyer.
3.8. After placing an Order on the Site, the Buyer is provided with information about the expected delivery time by sending an email to the address specified by the Buyer during registration.
3.9. The date of transfer of the Goods may be changed by the Seller unilaterally if there are objective reasons, in the opinion of the Seller.
4. Order delivery
4.1. Methods, as well as approximate delivery times for Products sold by the Seller, are indicated on the Site in the “Delivery and Payment” section at prestige-firma-pz.com. Specific delivery times can be agreed upon by the Buyer when confirming the order.
4.2. Delivery is carried out to all cities of Russia and/or around the world by transport company and/or postal service. The delivery territory for the Goods presented on the Site and sold by the Seller is not limited (worldwide) and/or in exceptional cases is determined depending on the type of Goods. In exceptional cases, the territory and/or delivery methods are indicated in the Goods registration section and/or are specified with the Seller.
4.2.1. Delivery of goods to certain countries may be limited by the laws of the country of delivery and/or regulations of individual countries and/or international relations. In case of restriction of delivery of goods, the goods must be returned to the seller in an accessible way, the money paid for the goods is returned within 10 days in the manner in which the money was paid for the goods.
4.2.2. The Buyer can carry out pickup from all the Seller’s stores in the Russian Federation.
4.2.3. Along with the Goods, the Seller sends a return form with information about the return period and a reminder on how to care for the Goods.
4.2.4. For Clients from foreign countries, the Seller sends the order without taking into account taxes and duties of the Buyer’s country of residence. Shipping price does not include taxes and duties.
4.3. The seller tries to comply with the agreed delivery times as much as possible. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred through no fault of the Seller.
4.4. Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the “Recipient”). If it is impossible for the persons indicated above to receive the Order, the Order may be delivered to a person who can provide information about the Order (shipment number and/or full name of the Recipient).
4.5. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Buyer for the cost of the Order paid by the Buyer and delivery in full after receiving confirmation of the loss of the Order.
4.6. The delivery cost of each Order is calculated individually and depends on the selected delivery method.
4.7. The User understands and agrees that: delivery is a separate service that is not an integral part of the Product purchased by the Buyer. Claims to the quality of the purchased Goods that arise after receipt and payment for the Goods are considered in accordance with the Law of the Russian Federation “On the Protection of Consumer Rights” and the warranty obligations of the relevant Seller. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purposes of warranty service or replacement, does not provide the opportunity to carry out warranty service or replacement of the Goods by visiting the Buyer, and does not imply the possibility of returning the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Product as such, in accordance with the Law of the Russian Federation dated 02/07/1992 N 2300-1 “On the Protection of Consumer Rights”.
4.8. The Seller’s obligation to transfer the goods to the Buyer is considered fulfilled at the moment of delivery of the Goods to the Recipient or receipt of the Goods by the Recipient at the post office or at a pre-agreed place for issuing the Order (including at the pick-up point).
4.9. When receiving an Order from a transport company or postal service, the Recipient, after paying for the delivered Goods, is obliged to inspect the delivered Goods and open them in the presence of employees of the transport company or postal service, to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the integrity of the packaging . In the event of any claims against the delivered Goods (non-delivery, inclusion of Goods different from those specified in the shipment inventory, manufacturing defects, other claims), the Recipient, in the presence of employees of the transport company or postal service, draws up a Report on identified discrepancies. If the Recipient does not make a claim in the above manner, then the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.
4.10. In the event of a return of the Goods delivered through a transport company or postal service due to claims against the Goods, the Recipient is obliged to attach the following documents to the Shipment containing the returned Goods: an application for a refund; a copy of the report on identified inconsistencies; a copy of the payment receipt; a copy of the shipment inventory; return form, photograph documenting the defect, examination report (if one is carried out).
5. Payment for goods
5.1. The price of goods sold in the online store is indicated in Russian rubles. Payment is made to the accounts specified by the Seller.
5.2. Prices for the Products are determined by the Seller unilaterally and are indicated on the pages of the online store at prestige-firma-pz.com. If the price of the Goods ordered by the Buyer is incorrectly indicated, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered cancelled, except for cases where the price of the Product was reduced and/or turned out to be less than indicated on the pages of the online store. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.
5.3. The price of the Product on the Site can be changed by the Seller unilaterally. In this case, the price of the Product ordered by the Buyer is not subject to change. An offer to conclude a contract for a specific product is valid during the period the product is on the Seller’s website, subject to the availability of this product in the Seller’s warehouse.
5.3.1. The Buyer can make payment in the following ways:
• Online payment on the website;
5.3.2. The payment method depends on the availability of delivery options in a particular location. More detailed information on payment methods for goods is contained in the “Delivery and Payment” sections of the website.
5.4. Features of paying for Goods using bank cards:
5.4.1. In accordance with the regulation of the Central Bank of the Russian Federation “On the issue of bank cards and on transactions performed using payment cards” dated December 24, 2004 No. 266-P, transactions on bank cards are performed by the card holder or his authorized person.
5.6. Authorization of transactions on bank cards is carried out by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under Article 159 of the Criminal Code of the Russian Federation.
5.7. In order to avoid cases of various types of misuse of bank cards when paying, all Orders placed on the Site and prepaid by bank card are checked by the Seller.
5.8. The Seller has the right to provide discounts on Products and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are determined by the Seller independently and are indicated on the Site.
5.9. If, when applying a discount/bonus, the recalculated cost of the Seller’s Product includes kopecks, such cost of the Product is subject to rounding down to a multiple of 1 (One) ruble.
5.10. When carrying out marketing activities that involve the inclusion of any objects in shipments with the Buyer’s Order, the delivery of these attachments is carried out at the Buyer’s expense. In order to refuse the investment, the Buyer must contact the Seller through the “Contacts” section.
6. Return and exchange of goods and funds
6.1.1. The return of Products sold by the Seller is carried out in accordance with the following return conditions.
6.1.2. A return or exchange of a product is possible when: its presentation (packaging, seals, labels), consumer properties are preserved, the completeness of the product is preserved, as well as a document confirming the fact and conditions of purchase of the specified product (sales or cash receipt).
6.2. Return of Goods of Good Quality
6.2.1. The Buyer has the right to refuse the ordered Product at any time before receiving it, and after receiving the Product - within 7 (Seven) days if the Product was purchased in an online store, and 14 (Fourteen) days if the Product was purchased in a retail store, not counting day of purchase, with the exception of Products made to order, according to a creative task approved by the User / Buyer. Return of Goods of proper quality is possible if its presentation and consumer properties are preserved (clause 6.1.2 of the offer).
6.2.2. If the Buyer refuses the Goods, the Seller returns to him the cost of the returned Goods, with the exception of the Seller’s expenses associated with the delivery of the Goods returned by the User/Buyer, within 10 (Ten) days from the date of receipt of the returned Goods at the Seller’s warehouse, along with the application for a refund completed by the Buyer .
6.2.3. If at the time of the User/Buyer’s request a similar product is not available for sale from the Seller, the Buyer has the right to refuse to fulfill this Public Offer and demand a refund of the amount paid for the specified Product. The Seller is obliged to return the amount of money paid for the returned goods within 10 (Ten) days from the date of return of the Goods.
6.2.4. To process the return of a Product of proper quality (including due to its exchange), the Client undertakes to carefully pack the Product (with all components and a full set of accessories specified in the technical documentation for the Product) and attach the following documents:
• Application for the return of goods in the form of a completed return form indicating the applicant’s data: Last name First name Patronymic, residential address, contact phone number;
• A copy of the payment receipt.
6.3. Returning Products of inadequate quality:
6.3.1. A product of inadequate quality means a product that is defective and cannot ensure the fulfillment of its functional qualities, does not meet the requirements specified in the creative task (when making a product to order). The received Product must correspond to the description on the Site. The difference in design elements or design from the description stated on the Site is not a sign of inadequate quality.
6.3.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Recipient at the time of delivery of the Goods.
6.3.3. Upon delivery of the Goods, the Buyer puts his signature in the delivery receipt in the column: “The order has been accepted, completeness is complete, I have no complaints about the quantity and appearance of the goods,” or in another similar document issued by the Seller, in the column requiring the Buyer to mark the absence he has complaints about the completeness, quantity and quality of the Goods. After receiving the Order, claims regarding external defects of the goods, their quantity, completeness and presentation will not be accepted.
6.3.4. If the Buyer was given the Goods of inadequate quality and otherwise was not agreed upon in advance by the Seller, the Buyer has the right to take advantage of the provisions of Art. 18 “Consumer rights when defects are detected in a product” of the Law of the Russian Federation dated 02/07/1992 N 2300-1 “On the Protection of Consumer Rights”.
6.3.5. Requests for the return of the amount of money paid for goods must be satisfied within 10 (Ten) days from the date of presentation of the corresponding demand (Article 22 of the Law of the Russian Federation “On the Protection of Consumer Rights”).
6.3.6. Refunds are made by returning the cost of the paid Product to the bank card specified when ordering the Product.
6.4. Return methods:
6.4.1. through a retail store
6.4.2. By transport company or postal service, at the request of the Buyer. The buyer sends the returned goods by parcel, without cash on delivery. Parcels sent by cash on delivery are not accepted for return. You must include a completed return application (product return form) with your parcel.
7. Responsibility
7.1. The Seller is not responsible for damage caused to the Buyer due to improper use of Goods purchased in the online store.
7.2. The Seller is not responsible for the accuracy and correctness of the information provided by the User when registering or placing an Order.
8. Protection of personal data
8.1. The User/Buyer’s personal data is processed in accordance with the Federal Law “On Personal Data” No. 152-FZ.
8.2. When registering on the Site, the User provides the following information: last name, first name, patronymic, contact phone number, email address, date of birth, gender, product delivery address with city postal code.
8.3. By providing his personal data to the Seller, the Site Visitor / User / Buyer agrees to their processing by the Seller, including for the purpose of fulfilling the Seller’s obligations to the Site Visitor / User / Buyer under this Public Offer, promoting goods and services by the Seller, conducting electronic and sms- surveys, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Buyers, holding prize draws among Site Visitors / Users / Buyers, monitoring the satisfaction of the Site Visitor / User / Buyer, as well as the quality of services provided by the Seller.
8.4. Processing of personal data means any action (operation) or set of actions (operations) performed using automation tools or without the use of such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), retrieval, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
8.5. The Seller has the right to send informational messages, including advertising messages, to the User/Buyer’s email and mobile phone with his consent, expressed through his actions that uniquely identify this subscriber and allow him to reliably establish his will to receive the message. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller of his refusal by phone, or by sending a corresponding application to the Seller’s email address.
8.6. The seller has the right to use “cookies” technology. Cookies do not contain sensitive information. The site visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the purposes of generating statistics and optimizing advertising messages.
8.7. The Seller receives information about the IP address of the Site Visitor. This information is not used to identify the Site Visitor.
8.8. The Seller is not responsible for the information provided by the User/Buyer on the Site in a publicly accessible form.
8.9. The Seller has the right to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations, and/or transfer it to third parties not directly related to the execution of Orders, in accordance with clause 4 of Art. 16 of the Federal Law “On Information, Information Technologies and Information Protection”.
8.10. The Buyer agrees and allows the Operator and the Operator’s counterparties to process the Buyer’s personal data using automated database management systems, as well as other software specially developed on behalf of the Operator.
8.11. The Buyer has the right to request from the Operator complete information about his personal data, its processing and use, as well as to demand the exclusion or correction / addition of incorrect or incomplete personal data.
8.12. The client may refuse to receive mailings, advertising and other information without giving reasons in one of the following ways:
• The client can choose the mailing options or refuse it by clicking the “Unsubscribe” button in the email;
• The Client can contact the Seller’s Customer Service by the phone number listed on the website at prestige-firma-pz.com in the “Contacts” section.
8.13. The Seller undertakes not to disclose information received from the Client. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the client.
9. Validity period of the Public offer
9.1. This Public Offer comes into force from the moment of its acceptance by the Visitor/Buyer and is valid until the acceptance of the Public Offer is revoked.
10. Additional terms
10.1. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
10.2. The online store and the services provided may be temporarily, partially or completely unavailable due to maintenance or other work or for any other technical reasons.
10.3. The provisions of Russian legislation apply to the relationship between the User/Buyer and the Seller.
10.4. If any questions or complaints arise from the User/Buyer, he can contact the Seller by phone or other accessible means. The parties will try to resolve all disputes that arise through negotiations; if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
10.5. The court's recognition of the invalidity of any provision of this Public Offer does not entail the invalidity of the remaining provisions.
Site visitor is a person who came to the site prestige-firma-pz.com without the purpose of placing an Order.
User is an individual, a site visitor who accepts the terms of this Agreement and wishes to place Orders in the Kuvykina Prestige online store.
Buyer - a person who has accepted a public offer under the terms of this offer, places orders and purchases goods from IP Kuvykina Elena Yurievna, which are presented on the website prestige-firma-pz.com, for their personal, household and other needs not related to business activities .
Seller - Individual entrepreneur Elena Yuryevna Kuvykina, TIN 760803235399 OGRNIP 307760805100041, registration address: 152020 Yaroslavl region.
Pereslavl-Zalessky, st. Konnaya, 5, apt. 7
Online store is the official online store of the Seller, IP Kuvykina Elena Yurievna, located at the Internet address prestige-firma-pz.com, where the Products offered by the Seller for purchase are presented, as well as the terms of payment and delivery of the Products to Buyers.
Website – prestige-firma-pz.com.
Product - clothing, bedding sets, accessories and other goods presented for sale on the Site.
Order - a duly completed and placed request of the User, the Buyer (the corresponding fields on the website are filled in in the section “Basket”, “Checking out an order”) for the purchase and delivery to the address specified by the User, the Buyer / through self-pickup of the Products selected on the Site.
Acceptance - the Buyer placing an order for the Goods in accordance with the terms of the Public Offer.
1. General Provisions
1.1. The Seller sells Goods through the online store at
prestige-firma-pz.com.
1.2. By ordering Goods through the online store, the User agrees to the terms of sale of Goods set out below (hereinafter referred to as the Terms of Sale of Goods). In case of disagreement with this Public Offer, the User must immediately stop using the service and leave the site prestige-firma-pz.com.
1.3. These Terms of Sale of Goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Art. 435 and paragraph 2 of Art. 437 of the Civil Code of the Russian Federation. Relations in the field of consumer rights protection are regulated by the Civil Code of the Russian Federation, the Law “On the Protection of Consumer Rights”, the Decree of the Government of the Russian Federation “On approval of the Rules for the sale of goods by remote means” and other federal laws and legal acts of the Russian Federation adopted in accordance with it.
1.4. The public offer can be changed by the Seller unilaterally without notifying the User/Buyer. The new version of the Public Offer comes into force after its publication on the Site and applies to any Order made after publication, unless otherwise provided by the terms of this Public Offer.
1.5.1. The public offer is recognized as accepted by the Site Visitor/Buyer from the moment the Buyer places an Order without authorization on the Site, as well as from the moment the Buyer accepts the Order through the “Order Form” page of the Site, which opens when going to the “Place an order” page in the Cart section.
1.5.2. The agreement concluded on the basis of the Buyer’s acceptance of this offer is an adhesion agreement to which the Buyer joins without any exceptions and/or reservations.
1.5.3. The fact of placing an order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of this Agreement. The Buyer who purchased the goods in the Seller’s online store (placed an order) is considered as a person who has entered into a relationship with the Seller under the terms of this Agreement.
1.6. The retail purchase and sale agreement is considered concluded from the moment the Seller issues to the Buyer a cash receipt or sales receipt or other document confirming payment for the goods.
1.7. By informing the Seller of his e-mail (email address) and telephone number, the Site Visitor / Buyer agrees to the use of these means of communication by the Seller, as well as third parties attracted by him for the purpose of fulfilling obligations to Site Visitors / Buyers, for the purpose of sending out advertising and informational in nature, containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information directly related to the fulfillment of the Buyer’s obligations under this Public Offer.
1.8. By placing an Order, the Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.
1.9. The buyer can place an order in the online store at prestige-firma-pz.com 24 hours a day, 7 days a week, except during periods of routine maintenance or technical failures.
1.10. The addresses and operating hours of the pick-up point, as well as the conditions for making a return, are available on the website prestige-firma-pz.com in the sections “Delivery and payment” and “Exchange and return”.
1.11. All text information and graphic images of goods posted on the Site are the property of the Seller or its counterparties. Viewing information or printing pages of the Site is permitted for personal use only.
2. Item
2.1. The subject of this Public Offer is to provide the User with the opportunity to purchase for personal, family, household and other needs not related to business activities, Products presented in the online store catalog at prestige-firma-pz.com by purchasing the Product.
2.2. This Public Offer applies to all types of Products and services presented on the Site, as long as such offers with descriptions are present in the online store catalog.
3. Product and purchase procedure
3.1. Registration on the Site is not mandatory to place an Order.
3.2. The Seller is not responsible for the accuracy and correctness of the information provided by the User when ordering goods.
3.3. Communication between the User/Buyer and managers and other representatives of the Seller must be based on the principles of generally accepted morality and communication etiquette. The use of obscene words, swearing, offensive expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed, is strictly prohibited.
3.4. If the Goods ordered by the Buyer are not in the Seller’s warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer’s Order by notifying the Buyer by sending an appropriate email to the address specified by the Buyer during registration. The photographs accompanying the Product are simple illustrations of it and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not purport to be exhaustive and may contain typographical errors. To clarify information on the Product, the Buyer must contact the Seller through the feedback system specified in the “Contacts” section.
3.5. In case of cancellation of a fully prepaid Order, the cost of the canceled Product is returned by the Seller to the Buyer in the manner in which the Product was paid for.
3.6. The Buyer’s order is processed in accordance with the procedures specified on the Site in the “Basket” section.
3.7. The Buyer bears full responsibility for providing incorrect information, which results in the Seller’s inability to properly fulfill its obligations to the Buyer.
3.8. After placing an Order on the Site, the Buyer is provided with information about the expected delivery time by sending an email to the address specified by the Buyer during registration.
3.9. The date of transfer of the Goods may be changed by the Seller unilaterally if there are objective reasons, in the opinion of the Seller.
4. Order delivery
4.1. Methods, as well as approximate delivery times for Products sold by the Seller, are indicated on the Site in the “Delivery and Payment” section at prestige-firma-pz.com. Specific delivery times can be agreed upon by the Buyer when confirming the order.
4.2. Delivery is carried out to all cities of Russia and/or around the world by transport company and/or postal service. The delivery territory for the Goods presented on the Site and sold by the Seller is not limited (worldwide) and/or in exceptional cases is determined depending on the type of Goods. In exceptional cases, the territory and/or delivery methods are indicated in the Goods registration section and/or are specified with the Seller.
4.2.1. Delivery of goods to certain countries may be limited by the laws of the country of delivery and/or regulations of individual countries and/or international relations. In case of restriction of delivery of goods, the goods must be returned to the seller in an accessible way, the money paid for the goods is returned within 10 days in the manner in which the money was paid for the goods.
4.2.2. The Buyer can carry out pickup from all the Seller’s stores in the Russian Federation.
4.2.3. Along with the Goods, the Seller sends a return form with information about the return period and a reminder on how to care for the Goods.
4.2.4. For Clients from foreign countries, the Seller sends the order without taking into account taxes and duties of the Buyer’s country of residence. Shipping price does not include taxes and duties.
4.3. The seller tries to comply with the agreed delivery times as much as possible. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred through no fault of the Seller.
4.4. Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the “Recipient”). If it is impossible for the persons indicated above to receive the Order, the Order may be delivered to a person who can provide information about the Order (shipment number and/or full name of the Recipient).
4.5. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Buyer for the cost of the Order paid by the Buyer and delivery in full after receiving confirmation of the loss of the Order.
4.6. The delivery cost of each Order is calculated individually and depends on the selected delivery method.
4.7. The User understands and agrees that: delivery is a separate service that is not an integral part of the Product purchased by the Buyer. Claims to the quality of the purchased Goods that arise after receipt and payment for the Goods are considered in accordance with the Law of the Russian Federation “On the Protection of Consumer Rights” and the warranty obligations of the relevant Seller. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purposes of warranty service or replacement, does not provide the opportunity to carry out warranty service or replacement of the Goods by visiting the Buyer, and does not imply the possibility of returning the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Product as such, in accordance with the Law of the Russian Federation dated 02/07/1992 N 2300-1 “On the Protection of Consumer Rights”.
4.8. The Seller’s obligation to transfer the goods to the Buyer is considered fulfilled at the moment of delivery of the Goods to the Recipient or receipt of the Goods by the Recipient at the post office or at a pre-agreed place for issuing the Order (including at the pick-up point).
4.9. When receiving an Order from a transport company or postal service, the Recipient, after paying for the delivered Goods, is obliged to inspect the delivered Goods and open them in the presence of employees of the transport company or postal service, to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the integrity of the packaging . In the event of any claims against the delivered Goods (non-delivery, inclusion of Goods different from those specified in the shipment inventory, manufacturing defects, other claims), the Recipient, in the presence of employees of the transport company or postal service, draws up a Report on identified discrepancies. If the Recipient does not make a claim in the above manner, then the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.
4.10. In the event of a return of the Goods delivered through a transport company or postal service due to claims against the Goods, the Recipient is obliged to attach the following documents to the Shipment containing the returned Goods: an application for a refund; a copy of the report on identified inconsistencies; a copy of the payment receipt; a copy of the shipment inventory; return form, photograph documenting the defect, examination report (if one is carried out).
5. Payment for goods
5.1. The price of goods sold in the online store is indicated in Russian rubles. Payment is made to the accounts specified by the Seller.
5.2. Prices for the Products are determined by the Seller unilaterally and are indicated on the pages of the online store at prestige-firma-pz.com. If the price of the Goods ordered by the Buyer is incorrectly indicated, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered cancelled, except for cases where the price of the Product was reduced and/or turned out to be less than indicated on the pages of the online store. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.
5.3. The price of the Product on the Site can be changed by the Seller unilaterally. In this case, the price of the Product ordered by the Buyer is not subject to change. An offer to conclude a contract for a specific product is valid during the period the product is on the Seller’s website, subject to the availability of this product in the Seller’s warehouse.
5.3.1. The Buyer can make payment in the following ways:
• Online payment on the website;
5.3.2. The payment method depends on the availability of delivery options in a particular location. More detailed information on payment methods for goods is contained in the “Delivery and Payment” sections of the website.
5.4. Features of paying for Goods using bank cards:
5.4.1. In accordance with the regulation of the Central Bank of the Russian Federation “On the issue of bank cards and on transactions performed using payment cards” dated December 24, 2004 No. 266-P, transactions on bank cards are performed by the card holder or his authorized person.
5.6. Authorization of transactions on bank cards is carried out by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under Article 159 of the Criminal Code of the Russian Federation.
5.7. In order to avoid cases of various types of misuse of bank cards when paying, all Orders placed on the Site and prepaid by bank card are checked by the Seller.
5.8. The Seller has the right to provide discounts on Products and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are determined by the Seller independently and are indicated on the Site.
5.9. If, when applying a discount/bonus, the recalculated cost of the Seller’s Product includes kopecks, such cost of the Product is subject to rounding down to a multiple of 1 (One) ruble.
5.10. When carrying out marketing activities that involve the inclusion of any objects in shipments with the Buyer’s Order, the delivery of these attachments is carried out at the Buyer’s expense. In order to refuse the investment, the Buyer must contact the Seller through the “Contacts” section.
6. Return and exchange of goods and funds
6.1.1. The return of Products sold by the Seller is carried out in accordance with the following return conditions.
6.1.2. A return or exchange of a product is possible when: its presentation (packaging, seals, labels), consumer properties are preserved, the completeness of the product is preserved, as well as a document confirming the fact and conditions of purchase of the specified product (sales or cash receipt).
6.2. Return of Goods of Good Quality
6.2.1. The Buyer has the right to refuse the ordered Product at any time before receiving it, and after receiving the Product - within 7 (Seven) days if the Product was purchased in an online store, and 14 (Fourteen) days if the Product was purchased in a retail store, not counting day of purchase, with the exception of Products made to order, according to a creative task approved by the User / Buyer. Return of Goods of proper quality is possible if its presentation and consumer properties are preserved (clause 6.1.2 of the offer).
6.2.2. If the Buyer refuses the Goods, the Seller returns to him the cost of the returned Goods, with the exception of the Seller’s expenses associated with the delivery of the Goods returned by the User/Buyer, within 10 (Ten) days from the date of receipt of the returned Goods at the Seller’s warehouse, along with the application for a refund completed by the Buyer .
6.2.3. If at the time of the User/Buyer’s request a similar product is not available for sale from the Seller, the Buyer has the right to refuse to fulfill this Public Offer and demand a refund of the amount paid for the specified Product. The Seller is obliged to return the amount of money paid for the returned goods within 10 (Ten) days from the date of return of the Goods.
6.2.4. To process the return of a Product of proper quality (including due to its exchange), the Client undertakes to carefully pack the Product (with all components and a full set of accessories specified in the technical documentation for the Product) and attach the following documents:
• Application for the return of goods in the form of a completed return form indicating the applicant’s data: Last name First name Patronymic, residential address, contact phone number;
• A copy of the payment receipt.
6.3. Returning Products of inadequate quality:
6.3.1. A product of inadequate quality means a product that is defective and cannot ensure the fulfillment of its functional qualities, does not meet the requirements specified in the creative task (when making a product to order). The received Product must correspond to the description on the Site. The difference in design elements or design from the description stated on the Site is not a sign of inadequate quality.
6.3.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Recipient at the time of delivery of the Goods.
6.3.3. Upon delivery of the Goods, the Buyer puts his signature in the delivery receipt in the column: “The order has been accepted, completeness is complete, I have no complaints about the quantity and appearance of the goods,” or in another similar document issued by the Seller, in the column requiring the Buyer to mark the absence he has complaints about the completeness, quantity and quality of the Goods. After receiving the Order, claims regarding external defects of the goods, their quantity, completeness and presentation will not be accepted.
6.3.4. If the Buyer was given the Goods of inadequate quality and otherwise was not agreed upon in advance by the Seller, the Buyer has the right to take advantage of the provisions of Art. 18 “Consumer rights when defects are detected in a product” of the Law of the Russian Federation dated 02/07/1992 N 2300-1 “On the Protection of Consumer Rights”.
6.3.5. Requests for the return of the amount of money paid for goods must be satisfied within 10 (Ten) days from the date of presentation of the corresponding demand (Article 22 of the Law of the Russian Federation “On the Protection of Consumer Rights”).
6.3.6. Refunds are made by returning the cost of the paid Product to the bank card specified when ordering the Product.
6.4. Return methods:
6.4.1. through a retail store
6.4.2. By transport company or postal service, at the request of the Buyer. The buyer sends the returned goods by parcel, without cash on delivery. Parcels sent by cash on delivery are not accepted for return. You must include a completed return application (product return form) with your parcel.
7. Responsibility
7.1. The Seller is not responsible for damage caused to the Buyer due to improper use of Goods purchased in the online store.
7.2. The Seller is not responsible for the accuracy and correctness of the information provided by the User when registering or placing an Order.
8. Protection of personal data
8.1. The User/Buyer’s personal data is processed in accordance with the Federal Law “On Personal Data” No. 152-FZ.
8.2. When registering on the Site, the User provides the following information: last name, first name, patronymic, contact phone number, email address, date of birth, gender, product delivery address with city postal code.
8.3. By providing his personal data to the Seller, the Site Visitor / User / Buyer agrees to their processing by the Seller, including for the purpose of fulfilling the Seller’s obligations to the Site Visitor / User / Buyer under this Public Offer, promoting goods and services by the Seller, conducting electronic and sms- surveys, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Buyers, holding prize draws among Site Visitors / Users / Buyers, monitoring the satisfaction of the Site Visitor / User / Buyer, as well as the quality of services provided by the Seller.
8.4. Processing of personal data means any action (operation) or set of actions (operations) performed using automation tools or without the use of such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), retrieval, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
8.5. The Seller has the right to send informational messages, including advertising messages, to the User/Buyer’s email and mobile phone with his consent, expressed through his actions that uniquely identify this subscriber and allow him to reliably establish his will to receive the message. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller of his refusal by phone, or by sending a corresponding application to the Seller’s email address.
8.6. The seller has the right to use “cookies” technology. Cookies do not contain sensitive information. The site visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the purposes of generating statistics and optimizing advertising messages.
8.7. The Seller receives information about the IP address of the Site Visitor. This information is not used to identify the Site Visitor.
8.8. The Seller is not responsible for the information provided by the User/Buyer on the Site in a publicly accessible form.
8.9. The Seller has the right to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations, and/or transfer it to third parties not directly related to the execution of Orders, in accordance with clause 4 of Art. 16 of the Federal Law “On Information, Information Technologies and Information Protection”.
8.10. The Buyer agrees and allows the Operator and the Operator’s counterparties to process the Buyer’s personal data using automated database management systems, as well as other software specially developed on behalf of the Operator.
8.11. The Buyer has the right to request from the Operator complete information about his personal data, its processing and use, as well as to demand the exclusion or correction / addition of incorrect or incomplete personal data.
8.12. The client may refuse to receive mailings, advertising and other information without giving reasons in one of the following ways:
• The client can choose the mailing options or refuse it by clicking the “Unsubscribe” button in the email;
• The Client can contact the Seller’s Customer Service by the phone number listed on the website at prestige-firma-pz.com in the “Contacts” section.
8.13. The Seller undertakes not to disclose information received from the Client. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the client.
9. Validity period of the Public offer
9.1. This Public Offer comes into force from the moment of its acceptance by the Visitor/Buyer and is valid until the acceptance of the Public Offer is revoked.
10. Additional terms
10.1. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
10.2. The online store and the services provided may be temporarily, partially or completely unavailable due to maintenance or other work or for any other technical reasons.
10.3. The provisions of Russian legislation apply to the relationship between the User/Buyer and the Seller.
10.4. If any questions or complaints arise from the User/Buyer, he can contact the Seller by phone or other accessible means. The parties will try to resolve all disputes that arise through negotiations; if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
10.5. The court's recognition of the invalidity of any provision of this Public Offer does not entail the invalidity of the remaining provisions.
