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Customer information
Payment
Payment
You can pay for your orders in our online store in a convenient and safe way – by VISA, MasterCard and МИР. We guarantee the safety of payments as we work only with trusted payment systems. All card information is protected and processed due to safety standards. After payment you will get an e-receipt which can be used in further guarantee or refund procedures.
Shipping
Shipping
We are delivering all over Russia by transporting company Business Lines. It is a direct partner with a proven track record of success. You might as well use the services of any other shipping company:
Our managers will consult you about shipping costs and terms of refund.
- CDEK
- Russian Post
Our managers will consult you about shipping costs and terms of refund.
Refund and Exchange
Refund and Exchange
We aim to provide our customers with maximum comfort, but occasions when the item did not fit by color, size or by any other parameter did not satisfy the expectations may also occur.
We guarantee that all products purchased in our store meet high quality standards. However, if you need to exchange or return the goods, we are offering the following terms:
We guarantee that all products purchased in our store meet high quality standards. However, if you need to exchange or return the goods, we are offering the following terms:
1. Exchange. If you found out that item does not fit by color or size, you may exchange it for a similar item or choose another one from our range. To do that, you need to contact us and make an exchange application. Exchange is possible within 14 days from receiving an order.
2. Refund. It is possible to return an item if you decided to do so for whatever reason. To do that, you need to contact us and make a refund application. Refund is possible within 14 days from receiving an order. When returning goods, please make sure that item is in its original packaging and shows no signs of use.
3. Delivery cost. In case of exchange or return of goods, the cost of delivery is charged to the buyer. We offer to use reliable transportation companies such as Business Lines, CDEK or Russian Post for convenient and safe delivery of goods back to us.
2. Refund. It is possible to return an item if you decided to do so for whatever reason. To do that, you need to contact us and make a refund application. Refund is possible within 14 days from receiving an order. When returning goods, please make sure that item is in its original packaging and shows no signs of use.
3. Delivery cost. In case of exchange or return of goods, the cost of delivery is charged to the buyer. We offer to use reliable transportation companies such as Business Lines, CDEK or Russian Post for convenient and safe delivery of goods back to us.
size table
size table
*All sizes are in centimeters
If, after taking your measurements and checking the chart, you find that your own size is between two standard sizes, then you will need to decide according to your preferences whether you want to choose a smaller size (then the product will be more fitted) or a larger one (then it will fit you more freely).
Chest circumference
Take off outer clothing and put measure tape horizontally around the chest, going through most projecting points.
Waist circumference
Take off outer clothing and put measure tape horizontally around the most thin part of the waist. If you have a belt, you can find out the size by measuring the distance from the center of the buckle to the third hole.
Thigh circumference
Take off outer clothing and put measure tape horizontally around the widest part of the thighs.
If, after taking your measurements and checking the chart, you find that your own size is between two standard sizes, then you will need to decide according to your preferences whether you want to choose a smaller size (then the product will be more fitted) or a larger one (then it will fit you more freely).
Chest circumference
Take off outer clothing and put measure tape horizontally around the chest, going through most projecting points.
Waist circumference
Take off outer clothing and put measure tape horizontally around the most thin part of the waist. If you have a belt, you can find out the size by measuring the distance from the center of the buckle to the third hole.
Thigh circumference
Take off outer clothing and put measure tape horizontally around the widest part of the thighs.
Fabric care
Can you wash woolen items in the washing machine, how to freshen the coat in household condition, where is better to dry knitwear – here we are talking about the main principles of caring for the goods you purchased. By following this advice, you can keep your items in perfect condition for more than one season.
Linen is an ecologically clean and natural fabric, it is pleasant to the body and looks very natural. However, linen clothes are finicky to maintain.
Linen is an ecologically clean and natural fabric, it is pleasant to the body and looks very natural. However, linen clothes are finicky to maintain.
Linen
Linen
Some simple advice for caring for your flax items:
- When washing linen, choose delicate agents or powder for children's clothes, without the addition of chlorine and aggressive cleaning agents.
- Choose handwashing mode or wash at low speeds, at a temperature of not more than 40 degrees Celsius.
- It is recommended to dry items in a horizontal position and avoid direct sunlight and heat from heating devices.
- It is better to iron linen things while the thing is still a little damp, choosing a temperature of no more than 200 degrees (with moisturizing).
Staple
Staple
One of the most popular fabrics – staple – has its own secrets. Sharing with you simple tips for caring for your favorite staple clothes:
- Washing mode is needed to set on hand mode or delicate mode with temperature of no more than 30 degrees.
- It is recommended to use gentle agents, preferably in liquid form.
- The wringer and automatic drying function should be turned off, wringing and twisting the item is not recommended. It is better to put the washed clothes in a clean bathtub and allow the excess moisture to drain out on its own.
- Iron your clothes on the wrong side and through the gauze, the iron temperature is set to minimum.
Knitwear
Knitwear
Knitwear clothes are surprisingly practical: they don't crumple, fabric hugs the body, fabric fits perfectly even with some disproportions of the figure, and lasts a long time.
- Before washing the item should be turned inside out and put into a special mesh bag.
- For washing, it is important to choose agents appropriate to the specifics of the material: for wool, silk, cotton, synthetic and blended fabrics. It is important to use conditioner when rinsing to make the knitwear soft and remove static electricity. It is recommended to wash the product at a temperature not exceeding 40 degrees Celsius.
- For the item not to deform it is needed to wash it by hands or on delicate mode in the washing machine.
- Wet knitwear must not be twisted. The item should be gently wrung out by hand or in the washing machine drum by selecting the delicate spin mode.
- It is better to dry naturally in a horizontal position on a textile backing.
Cotton
Cotton
Cotton clothes comfortably hugs the body, ecologically clean, non-allergic, able to thermoregulate. Caring for such items is not that difficult if you know how to do it properly.
- Hand wash it in warm water at a temperature of 30-40 degrees Celsius.
- Choose a delicate mode in the washing machine. In Cotton mode, choose the temperature below 30-40 degrees Celsius.
- Colored clothes are better washed with powder marked as “For colored clothes”. Do not use products with bleaching additives, except for boiling-white fabrics. If the material has a natural color (milky, light beige), then the fabric is unbleached and the use of powder with bleach will leave marks and streaks on the fabric.
- A light spin will make ironing much easier, as the creases in the material will be shallow. After wringing, straighten the product by shaking it out.
- Cotton clothes should be dried in a natural, upright position. You can use clothes hangers or clothespins. Do not use a washing machine for drying.
